Call Centre Agent

RESPONSIBILITIES: Receive calls from customers / passengers; Deal with problems such as delays, cancellations etc.; Explain processes to customers and assisting them where necessary; Work in a team and longer than normal hours (shift work); Deal with confidential information; Communicate with customers both verbally and in writing. REQUIREMENTS: Grade 12; One (1) to four (4) years’ experience in a Call Centre Environment; Travel or relevant qualification will be an advantage; Excellent communication in English – speak, read and write; Solid computer literacy; Excellent phone etiquette; No criminal or credit record; Able to work on weekends, public holidays and flexible hours as required; Own transport would be an advantage. PERSONAL ATTRIBUTES: Punctual; Excellent understanding or experience of delivering great customer service to a customer; High degree of patience and assertiveness; Conflict resolution skills; Immaculate time keeping; Trustworthy, professional and reliable, including dealing with confidential information; The ability to work well under pressure; Practice good time management and willingness to work longer than normal office hours; Remains focused in order to handle objections. SHIFTS: 07:00 – 16:00 08:00 – 17:00 09:00 – 18:00 10:00 – 19:00 Includes weekends and public holidays. APPLICATION GUIDELINE: No external email applications will be accepted. Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful. FlySafair reserves the right Not to proceed with this vacancy To appoint the selected candidates based on it s operational requirements. Reference number – JHB000820 Preference will be given to members of under-represented designated groups.

Location: Kempton Park, ZA

Posted Date: 5/11/2024