ServiceNow Engineer - CSM Implementation

About the job : We are hiring for ServiceNow Exp : 7 years of experience - Experience into customer service management and CIS-CSM certification is must have Duties & Responsibilities : - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the CSM Suite. - Explain the offerings available with ServiceNow CSM Suite. - Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations - Apply Agile software development practices for customizations to the platform and applications - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable - Effectively manage and execute high level tasks assigned via 'stories' - Assists junior analysts through project(s) lifecycles - Manages work against an often demanding timeline - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily - Flexible and has the ability to manage multiple projects concurrently Qualifications : Skills Required : - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting - 5 years of ServiceNow Development - CSM Suite experience - Experience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge Management, Walk-Up Experience for Customer Service, Service Management for Issue Resolution, Advanced Work Assignment, Engagement Messenger and Digital Portfolio Management required. - ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience) - ServiceNow Certified System Administrator - ServiceNow Certified Implementation Specialist - Background in either software development or IT Service management - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) - Ability to work remotely and largely unsupervised, and to deliver to written requirements - Effective communication skills via verbal and non-verbal methods - Strong attention to detail - Problem solving ability (ref:hirist.tech)

Location: Bangalore, IN

Posted Date: 4/29/2024