CALL CENTRE COORDINATOR - CUSTOMER SERVICE

Support all aspects of the technical department. These include: queries from customers, assisting with complex service calls, technician support, queries around parts. Monitoring whatssap group and taking action Ability to multitask and stay organized Excellent interpersonal and problem solving skills both telephonically and face to face Ability to communicate with both clients and technicians Stay calm in stressful situations Report on monthly call for clients via excel spreadsheets Improve client retention Manage some key clients maintenance requests and queries Monitor work flow and communicate with technicians regarding repeat calls. Follow up on incomplete jobs ( ie where parts were unavailable) Following on job progress with subcontractors Following on go ahead on work shop quotes Ensure surreal ( internal logging system ) matches whatssap chat. Align several operating systems Fast paced environment Skills: Call centre or customer service experience -2 years plus Computer literate on excel and all Microsoft office. Able to easily navigate computer systems, portals jump from one to the next Understand a technical servicing environment Able to get on with several personalities Ability to multitask but stay calm Highly organized Experience working on an accounting package ( Evolution advantageous) Working in a service department or call centre would be advantageous

Location: Johannesburg, ZA

Posted Date: 4/27/2024