IT HELPDESK SUPPORT SPECIALIST

Minimum requirements: Matric is essential Very good understanding of Office 365 products Advanced MS Word skills including templates, styles and macros Excellent command of written and spoken English Strong working knowledge of IT Active Directory User training experience (MS Word, iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) iManage skills will be an advantage Basic SQL skills will be an advantage End-support: Handle user requests via the Helpdesk system, telephone and e-mail. Provide timely and professional assistance to end-users. Guide end-users through step-by-step solutions or provide clear instructions to help them resolve software issues Problem Analysis and Solving: Ability to quickly assess and resolve issues during a user's phone call. Analyse and gather information about software issues. Research and identify solutions to software issues. Test and replicate reported issues to verify their existence and determine the best course of action and resolution Transfer application knowledge effectively and timeously to end-users and team members On-boarding and training of end-users on iManage, inhouse styles and templates, Word, Excel, PowerPoint and Aderant (Practice Management Software) Assist HR with operations staff skills audits. Provide guidance on best practices for software maintenance and updates Communication (end users and team members) - Great communication and interpersonal skills, communicate in a professional manner with individuals at all levels Application knowledge transfer to end-users Customer service orientation Advanced trouble shooting and multi-tasking skills Be able to work as part of a team and independently when required Work well under pressure to meet the operational team objectives Able to work in a dynamic environment where one day never looks like another Have a hands-on approach and not afraid to roll up your sleeves and get stuck in High attention to detail Professional, punctual and organized Self-motivated and able to work independently Ability to multi-task and prioritize tasks efficiently Ability to be assertive while at the same time maintaining a high level of respect Take responsibility of assigned tasks and duties Curiosity / desire to learn new things START DATE 1 AUGUST Consultant: Stephnie Taljaard - Dante Personnel Cape Town

Location: Sandton, ZA

Posted Date: 4/26/2024