Integration Specialist - Contract

Our Client a Global Tech firm is seeking n Integration Specialist to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. Key Roles and Responsibilities: Operates and maintains the overall IT infrastructure of the business unit to ensure stability, integrity, and operation efficiency Monitors, maintains, supports and optimises all aspects of the network and systems Knowledge, Skills and Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and Operations standard compliance Ability to develop and maintain the operation framework, including process, procedures, and compliance Strong customer service focus Strong communication skills and ability to prepare structured, and relevant communications to operations leaders Ability to work in a fast paced and deadline driven environment Proven ability to build, manage and foster a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Ability to quickly become proficient in delivery processes and related systems Demonstrated strong ability to analyse, design and improve operations processes Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors Resolves and assesses a wide range of issues in creative ways and suggests variations in approach Academic Qualifications and Certifications: Bachelors degree or equivalent in a relevant field desirable ITIL intermediate (operational support and analysis) Required Experience: Seasoned level of experience in a similar role Seasoned level of experience managing support in an organisation supporting enterprise IT customers Seasoned level of client services / support management experience Seasoned level of experience, judgement and drive to plan, make decisions and accomplish individual and team goals Seasoned level of experience working in a team-oriented, collaborative environment Seasoned level of experience of in-house / outsourced IT service delivery / management Seasoned level of experience with in-house or outsourced service delivery and/or management Seasoned level of experience of managing customer relationships and conducting service review meetings Seasoned level of experience managing and developing service level agreements

Location: Sandton, ZA

Posted Date: 4/26/2024