HOD - Procurement (must have insurance or emergency service experience)

Duties: · Manage EMS, Auto & Home Service Providers · Extend and enhance the panel of service providers. · Negotiate and manage rates/outcomes with service providers. · Advise management on related processes, procedures and protocols. · Timeous production of required stats and reports · Understands and interprets stats, reports, products and SLA with clients to ensure smooth running of the department (this has a direct impact on service levels and customer services if not understood) · Ensures that department policies and procedures are updated in order to ensure continuing effectiveness, and communicates and implements same, effectively. · Assist staff when they experience complaints and problems with Service Providers · Ensure monthly KPIs are tracked and reported on. · Manage the onboarding and support of the digital platforms and engagements with providers to ensure correct utilization of the platform. Perform training with providers and host roadshows nationally Requirements: Min 3 years working experience at a manager level within an emergency dispatch environment or insurance related environment. Excellent geographical knowledge of South Africa and Africa Understanding the complexity of service provider services within the companys business environment Ability to manage own time. Excellent administrative skills Articulate in English/Afrikaans (ethnic languages will be an advantage) Should you not receive a response within 10 working days, please consider your application as unsuccessful

Location: Johannesburg, ZA

Posted Date: 4/24/2024