Head of Channels

Job Summary: As the Head of Channels, reporting to the Executive Director of Operations, you'll be responsible for deploying card-based and technology-driven products and services across our entire network and service channels. Your role will involve creating and managing cross-functional partnerships to ensure participation in leading settlement platforms, as well as developing the bank's capacity in people, skills, and knowledge. Key Responsibilities: Develop and implement products and services across remote touch points such as ATMs, cards, e-banking, and mobile banking platforms Identify and seize opportunities for alternative payment solutions, driving the growth of electronic cards and alternative payment channels Drive maximum market penetration of alternative payment channels, aligning with the bank's retail strategy Identify and manage strategic alliance partners to enhance offerings and expand reach Oversee service management of vendors and outsourced operations, ensuring adherence to Service Level Agreements (SLAs) Collaborate with the Retail Banking Division to develop and implement marketing and sales strategies for Cards & Channels products Define operational guidelines for electronic and mobile banking to ensure seamless customer experiences Qualifications and Requirements: A first Degree in any discipline is required, with a professional accounting qualification or Masters in Economics, Banking & Finance, or Business Administration considered advantageous Formal training in Banking Law/Regulation is preferred Minimum of 7 years' experience in a bank or payments institution, with expertise in electronic cards and channels preferred Knowledge and understanding of the Namibian payments landscape Strong alliance management skills with the ability to cultivate and maintain partnerships Excellent customer relationship development and management skills Proficiency in negotiation, problem-solving, and conflict resolution Creative thinking and innovation in developing and managing alternative payments products Ability to develop, defend, and execute a business case How to Apply: If you meet the above requirements, please send your resume DIRECTLY

Location: South Africa, ZA

Posted Date: 4/24/2024