Director of Engineering - SaaS Products

Director of Engineering : In a fiercely competitive landscape, businesses demand robust solutions to optimize lead generation, conversion, customer service, engagement, and retention. LeadSquared, the all-in-one Integrated CRM Platform, empowers organizations to achieve just that. Our integrated CRM offering fosters holistic customer experiences, driving success in today's demanding market. Role : We are seeking a highly qualified and experienced Director of Engineering to lead one of our product teams in developing and scaling enterprise software solutions. The ideal candidate will possess a proven track record of building and launching scalable products, fostering the development of high-performing engineering teams, and navigating the unique challenges associated with enterprise software development. Working with Product Engineering Team Leadsquared : - The Engineering Director will spearhead the development of a comprehensive product initiative aimed at addressing critical operational challenges. Key areas of focus include : - Enhancing experience : Establishing a seamless omni-channel experience for Sales and Service Users, enabling them to operate efficiently across diverse communication platforms. - Balancing configurability and performance : Developing a fully configurable solution that nonetheless maintains exceptional performance with response times consistently below 3 seconds. - Continuous delivery platform : Facilitating weekly feature deployment across multiple regions through the implementation of a robust continuous delivery platform. - Ensuring system scalability and cost-effectiveness : Implementing scalable system architecture capable of supporting millions of users concurrently while maintaining optimal cloud cost control. - Empowering users : Equipping sales and service personnel with tools and functionalities that expedite customer problem resolution. A Day in the life of an Engineering Director : - Lead and manage : Oversee and foster the development of multiple high-performing engineering teams. - Strategic collaboration : Partner with product management teams to define and prioritize release roadmaps aligned with organizational objectives. - Technical leadership : Provide expert guidance and direction towards the delivery of exceptional quality software, ensuring maintainability, observability, and performance. - Continuous improvement : Collaborate with engineering managers and teams to continuously refine technological infrastructure and processes for enhanced productivity. - Engineering culture : Cultivate a strong engineering culture that embraces best practices such as Test-Driven Development (TDD), Behavior-Driven Development (BDD), code quality initiatives, automation, SECOPS, and continuous delivery principles, culminating in the delivery of reliable, high-quality, and scalable software solutions. - Talent acquisition : Partner with talent acquisition teams to establish hiring priorities and assist with the recruitment of top-tier engineering talent. Experience : - 12 to 15 years of experience in building and shipping software products. - Experience leading large engineering teams building Enterprise SaaS products. Qualities that will help you thrive in this role : - Demonstrated technical expertise : A strong foundation in building and managing large-scale systems is highly desired. - Delivery ownership and optimization : Ownership over delivering on product commitments, coupled with a proactive approach to identifying and implementing efficiency improvements. - Leadership and team development : Proven ability to build and empower teams, prioritize their well-being, and foster an environment that facilitates their success. - Effective collaboration : The ability to work seamlessly with cross-functional teams and translate complex business objectives into clear technical requirements and strategic roadmaps is crucial. - Exceptional communication and interpersonal skills : The ability to effectively negotiate with all stakeholders and guide teams through coaching and mentorship is essential. (ref:hirist.tech)

Location: Bangalore, IN

Posted Date: 4/24/2024