Saas Infrastructure Engineer - Applications Administration & Operations

Job Description : Job Title : SaaS Infrastructure Engineer Job Type : Permanent Experience : 7-10 Years Location : Timings: US PST Time zones 9AM to 6PM PST (So IST 9:30 PM to 06:30 AM) What we are looking for : Should have hands-on/working knowledge in Enterprise SaaS applications administration and Operations, of a minimum of at least 7 Years,including but not limited to : - Google Workspace Administration - Slack Administration - Zoom Administration - Box Administration - LDAP Administration - Employee onboard / manual offboard request - Slack apps - Google Marketplace - Slack channel share request - Work independently on SSO integrations in One Login. - Review existing run books and identify gaps to improve them - Work independently to triage, process, resolve operational requests & take escalations from Ops team. - Escalate to Ops team and Identity Engineering team for advanced support and commitments to request SLAs. - Possess technical knowledge, training, and experience, consistent with high professional and industry standards and will perform the Services in a professional and workmanlike manner. - Hands on experience with SaaS administration at scale. Able to work independently at triage and resolution of incoming requests of the team. - Operate 24x5, US time zones friendly - Self-motivated and quality-driven, work professionally and collaboratively to resolve customer requests with attention to detail. - Good customer service spirit, confident working on operational tasks, and interacting with non- technical users and 3rd party vendors across a wide variety of applications. Nice to have : Exposure to cloud platforms like Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). (ref:hirist.tech)

Location: India, IN

Posted Date: 4/24/2024