BOB Financial - Assistant Vice President/Manager - Applications Support

Job Description highlights of the role are listed below (purely indicative and not limiting) : - This position is responsible managing the day to day production support of IT applications. The Role and responsibilities of this position include : - Lead a team of application support, IT Operations - Manage and own the Incident Management Process - Managed IT initiatives for implementation, roll-out for IT applications like Credit Card, Merchant Management Systems, Customer Service Platforms such as Customer Portal - Technical & Functional support to business and vendors - Participate in requirements and architecture debriefs with the team to assess feasibility of the solution and identify needs for design and implementation - Taking initiatives to provide innovative technology inputs for product setups, operations, marketing etc. - Managing software vendors for developments, delivery, implementation & support etc. - Business co-ordination for all technology matters - Assist with integration of testing tools and procedures with development and build tools and procedures. - Provide input to application/infrastructure scalability - Lead and prioritise team's work load - Plan application releases and configuration changes - Change Management, Incident Management, Implementation, Development & Project Management. - Interact with internal teams and external 3rd party vendors to troubleshoot issues/bugs - Achieve & manage SLAs - Maintain application monitoring, performance tuning and testing - Manage application/patch implementation, backup and roll-back plans - Perform ETL activities on Oracle/SQL Database - Write SQL queries basis requirement of Operation & Business - Ability to drive compliance & process adherence Applicants should possess the following attributes : - Clear understanding of ITIL framework - Enterprise applications and integration with various core applications - Incident and Change Management - Lead Inhouse development projects - Oracle RDB 11,12 - Basic Admin Knowledge. - PL/SQL development - Oracle/ MS SQL (5-7 Years) - BI Reporting Tools (1-2 Years) - Hands on Java and .Net, Operating systems, Web Servers - Process Re-engineering and Automation - Vendor Management - Knowledge and Experience with Software Deployment Lifecycle concepts and application (ref:hirist.tech)

Location: Mumbai, IN

Posted Date: 4/24/2024