Senior Program Manager - Agile/Waterfall

Job Profile : A key leadership position reporting to the VP, ETP Global Services and responsible for managing overall deliverables for customers. Accountable for overall CSAT for the customer Key Responsibilities include : Delivery : - Lead the planning, execution, and delivery of large-scale projects, ensuring adherence to project timelines, budgets, and quality standards. - Develop comprehensive project plans, resource allocation strategies, and risk mitigation plans to optimize project outcomes with a laser-focus on delivery results and commitments, while also holding others accountable for their commitments - Monitor project progress, identify potential issues or bottlenecks, and implement effective solutions to keep projects on track. - Manage Service Level Agreements (SLAs), ensuring all service delivery targets are met and/or exceeded. - Responsible for Managing, monitoring, and running Customer governance meetings. People : - Manager, mentor a diverse team of Business Consultants, Technical Experts, and others to support project initiatives. - Build a collaborative & inclusive team culture that promotes innovation, accountability, and continuous improvement. Customer : - Serve as the primary owner for customer/ and establish and build strong relationships and understanding of their unique business needs and objectives. - Actively engage with customer key stakeholders to deliver business results. - Work with Customers to develop future roadmaps. - Identify new opportunities for collaboration, expansion of account footprint and solutions. - Anticipate customer concerns, challenges, and Risks and proactively address them to maintain high levels of client satisfaction. Work cultural : - Work Collaborative with the Technical Team, and CSM teams to deliver customer-specific requirements. - Leverage industry knowledge, market insights, and competitive analysis to drive strategic sales initiatives and achieve revenue targets. Qualifications and Skills : - Bachelor's degree in computer science engineering, or related field; An MBA or advanced degree would be preferred. - Proven experience of 20 years in program / Project management, with a track record of successfully delivering large-scale technology projects on time and within budget. - Strong leadership abilities with the capacity to build, motivate, and empower high-performing teams in a dynamic and fast-paced environment. - Excellent communication skills, both written and verbal, with the ability to effectively engage and influence stakeholders at all levels of an organization. - Demonstrated proficiency in client relationship management. - Should have Critical thinking ability to decompose complex problems and chart a course to action. - Should have a proven, demonstrated capability to work with Waterfall, Agile, Lean and/or Continuous Delivery methodologies and tools - Adherence to policies, standards, and frameworks. (e.g. SDLC, Change Management, Risk & Security) Additional skills : - Project management certifications such as PMP, PRINCE2, or Agile/Scrum Master certification - Flexibility to travel as needed to meet with customers and other ETP offices. - Bring Humility to all actions by listening, learning and being empathetic and help in all interactions with everyone. (ref:hirist.tech)

Location: Mumbai, IN

Posted Date: 4/24/2024