System Analyst - GWMS Support

Job Description : The Systems Analyst : Support is responsible for providing support and troubleshooting for end users and customers for various applications. This is responsible for documenting and resolving service tickets in a timely manner. The Systems Analyst : Support assists with technology implementation and configuration of applications. Primary Duties : - Provides technical support for application issues by performing root cause analysis and technical solutions - Monitor routine and critical processes and workflows and proactively identify problem trends - Ensure compliance with IT policies such that all incidents/requests are classified and change control protocols are followed. - Provides after hours technical support and reports production issues to the appropriate leaders. - Develops and maintains application documentation, training material and administrative policies. - Identifies and performs application enhancements or upgrades when applicable - Uses configuration and administrative tools to ensure correct system processes are being followed. - Manages data analysis activities - Provide continuously to opportunities to operations and end users to better utilize applications - Assists with application implementations and configuration - Other duties as required and assigned. Requirements : - Bachelor's degree in Information technology from a 4 year college or university. - Minimum 4 years related experience and/or training; or an equivalent combination of education and experience - Knowledge of programming/scripting - Understanding of web technology - Understanding of SQL Server or Oracle database management systems - Knowledge of 3rd party logistics, transportation systems and/or warehouse applications preferred - PC literate to include proficiency with Microsoft Word, Excel, Visio, Project, PowerPoint and Outlook. Essential Skills : - Ability to communicate effectively, both written and verbal - Ability to write reports, business correspondence, and procedure manuals - Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. (ref:hirist.tech)

Location: Ernakulam, IN

Posted Date: 4/24/2024