Training Administrator

Developing Training Programs Creating Processes and Procedures Updating Manuals and Materials Conducting Training Sessions. Monitoring Training Effectiveness Upholding Customer Service Standards Enrolling New Employees Maintain training records Needs Assessment: Conduct a thorough needs assessment to identify training needs and priorities based on business goals, customer feedback, and performance data. Program Design: Develop a detailed training plan outlining objectives, content, delivery methods, and evaluation criteria for each training program. Content Development: Create or curate training materials, including presentations, manuals, videos, and interactive modules, to support the training objectives. Delivery and Facilitation: Deliver training sessions using a variety of methods, such as classroom instruction, online learning platforms, workshops, and simulations. Facilitate interactive discussions and activities to engage participants and reinforce learning. Evaluation and Feedback: Collect feedback from trainees and stakeholders to assess the effectiveness of training programs. Analyze performance metrics, such as customer satisfaction scores and employee performance metrics, to measure the impact of training on business outcomes. Continuous Improvement: Use feedback and performance data to continuously improve training programs and delivery methods. Stay informed about industry trends and best practices in training and customer service to ensure training programs remain relevant and effective.

Location: Sandton, ZA

Posted Date: 4/20/2024