Operations Excellence Specialist (Senior)

Essential Skills Requirements: - Proven track record in operations management, handling complex projects and collaborating across diverse stakeholders. - Extensive expertise in DevOps Processes and tools. - Proficiency in ITIL principles and processes, particularly related to IT Operations. - Strong background in Release Management within complex and critical environments. - Familiarity with Agile and waterfall methodologies. - Competence in project management principles and methodologies pertaining to software development. - Analytical skills to identify areas for process improvement and operational efficiency enhancement. - Ability to meet deadlines, provide detailed progress reports, and drive project delivery. - Willingness to undertake additional responsibilities as per the Agile Working Model (AWM) Charter. Advantageous Skills Requirements: - Hands-on experience with BMW Group IT Operations processes, KPIs, and deliverables. - Proficiency in Jira and Confluence. - Strong documentation and reporting capabilities, including SOP creation aligned with AWM. Qualifications/Experience Needed: - Degree/Diploma in IT/Business or equivalent experience. - ITIL Certification is advantageous. - Experience or certification in Operational Excellence/Lean Management. - Project Management Qualification is a plus. - Scrum Master Qualification is desirable. - 8 years of experience as a Project Manager and/or Scrum Master. - 8 years of Operations experience encompassing Processes, KPIs, Quality Management, etc. Your Role and Responsibilities: - Assess current processes, systems, and data to identify opportunities for enhancing operational excellence. - Coordinate daily with Instructional Content Designer and Coordinator to align project plans, timelines, and priorities. - Develop and document processes, ensuring continuous review and optimization based on industry best practices and compliance changes. - Create and execute a comprehensive plan to monitor key training transitions, content development, and delivery timelines. - Lead Operational Excellence initiatives within your area of responsibility. - Collaborate with stakeholders including Process and Product Owners, Line Managers, and Agile Masters to drive operational improvements. - Implement and enhance Operations structures and processes in alignment. - Foster continuous improvement in Operations knowledge and quality maturity. - Manage stakeholder expectations and engagement across departments and customers. - Monitor Initiative performance, progress, and risks, recommending and implementing risk mitigating plans as needed. - Provide relevant reporting to stakeholders on Initiative progress.

Location: Midrand, ZA

Posted Date: 4/19/2024