Payment Chaser (Debt Industry)

Reach out to clients to follow up on any outstanding payments or fees. Negotiate arrear repayment terms. Adjust payment plans according to agreed arrangements. Gain a thorough understanding of the company's products and services to effectively convey their advantages to clients. Record all client details and keep precise records of interactions and progress in a customer relationship management (CRM) system. Achieve or surpass daily, weekly, and monthly targets. Deliver exceptional customer service by addressing client issues with a positive approach. Collaborate with team members to exchange knowledge and enhance performance in meeting individual and team objectives. Manage mandates by attaching, amending, and uploading clients' bank details. Resolve ticket queries within the specified time frame. Competencies: Show initiative in problem-solving. Maintain good timekeeping and attendance. Pay attention to details. Possess good listening skills Handle Email & Telephonic queries Activate clients terminated by Hyphen Promote Debi Check Qualifications: Grade 12 Proficient in using computers Bilingual in Afrikaans and English

Location: South Africa, ZA

Posted Date: 4/12/2024