Outbound Call Center Agent

Key Responsibilities: Initiate outbound calls to prospective clients who have shown interest in the company's products through social media advertisements. Engage with clients in a friendly and professional manner, building rapport and trust. Conduct a needs assessment by asking qualifying questions to determine the client's level of interest and potential fit for the product. Transfer interested leads to sales consultants for further follow-up and conversion. Maintain accurate records of interactions and lead status in the company's CRM system. Collaborate with team members to optimize lead generation strategies and achieve sales targets. Requirements: Previous experience in outbound call center roles or sales environments is preferred. Excellent communication skills, both verbal and written. Professional demeanor with the ability to build rapport quickly. Strong problem-solving skills and the ability to handle objections effectively. Goal-oriented mindset with a focus on achieving and exceeding targets. Familiarity with CRM systems and basic computer skills. Flexibility to adapt to changing priorities and business needs. Matric/Grade 12, additional education or certifications in sales or customer service is a plus.

Location: Fourways, ZA

Posted Date: 4/10/2024