Customer Support Agent (Inbound Calling)

Are you energetic, disciplined, and passionate about cars? Then you are the Customer Support Agent we are looking for to join us!

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads, collecting for every call as much information as possible needed for the seller to close the deal (customer’s info, email, source etc)
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Address the calls to the correct departments in case of specific complex matters (ex. claims, onboardings, activations )
• Meet personal/customer service team daily targets
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements and skills

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Fluent in English and French; or English and German
• High school diploma
• Working hours: Monday- Friday, 9:00-18:00 CET, max 8 hours a day
• Service provider agreement

Please send your CV and Cover Letter to jobs@eCarsTrade.com