Operations Support System Engineer

Join HCLTech France! ⭐ Global Top Employer 2024 ⭐

HCLTech is a global technology company, home to 225,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.

To learn how we can supercharge progress for you, visit https://www.hcltech.com/geo-presence/france

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse et Blagnac.

We are looking for an OSS Engineer to join our teams working on one of our renowned client's facility based in Pompey, France for a permanent role.

OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior.

· Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.

· Providing IT support on client site

· Windows OS

· Windows Server/AD basic knowledge

· Microsoft Office applications (O365)

· Basic understanding of network devices (Cisco and HP)

· Basic understanding of Network topology (TCP/IP, DNS, WINS)

· Experience managing mobile devices

· Experience managing printer support

· Experience of working in an ITIL environment

· Basic understanding of first level application support

· Strong customer service mindset

· Conduct support operations with global team and tools on a day-to-day basis

· Willingness to travel, not more than 20% of working time

· Excellent interpersonal and communication skills – in verbal and written English.

Primary Skill

· Good understanding of IT Service Management processes and practices

· Demonstrates a positive and productive attitude

· Manages to prioritise tasks and work under pressure

· Inspires the trust of others

· Follows organization’s goals, values, policies, and procedures

· Manages competing demands, frequent changes, and uses time effectively

· Strong business understanding

· Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services

· Problem solving capabilities

Secondary Skill

· Experience of working in projects

· Experience of IT operations for Factory and Office environment

· France language

Alternate Skills

Certifications Completed

Advantage - ITIL V3 or V4

Products Used:

Service Snow

Windows 10, Windows 11, Windows 7

Microsoft Office 365

Interested in a new challenge? Willing to join a multinational company with a world of possibilities? Then you should apply!

Please submit your CV in English. For further information please contact gisela.bonnaud@hcl.com

Why Join Us?

At HCLTech, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career.

You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.

We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:

• Excellent benefits.
• Global careers and mobility
• A flexible (remote) working environment with work-life balance.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.