Warranty Specialist 1

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through a strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

What will you do? Job Scope & Purpose

Handles warranty related activities including data input, processing, and maintenance of warranty databases. Aids customers by processing data, answering product and claims related questions. Collaborates with various operations teams to research and resolve issues. Processes payments against warranty claims and helps perform other day-to-day tasks.

How will you do it? Essential Job Responsibilities

• Approve claims with a value of up to $5k

• Or be able to process all extended warranties.

• Identify issues and communicate to warranty admin 3 or manager.

• Update warranty counter

• Perform various ad-hoc assignments.

What we look for? Position Requirements

• University degree completed and 1 year suggested minimum experience in the customer service field.

• Be proficient in excel, word, outlook and SAP (desirable)

• Full Professional Proficiency in English (highly required)

• Excellent verbal and written communication skills.

• Self-motivated, results-oriented and possess a strong sense of urgency.

• Strong time management and organization skills.

• Highly customer-focused and able to manage conflicting priorities.

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.