Senior Jira Software Engineer

Canonical is a leading provider of open‑source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1,200 colleagues in more than 80 countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. We are hiring a Jira Software Engineer to manage the Atlassian stack at Canonical, including administration, configuration, automation, and integration responsibilities. The role is in the Commercial Systems team that integrates business systems used at Canonical to ensure reliable data flows and automate business processes across the company. We leverage Python and Go with open source tools such as Airbyte and Temporal. Our work helps make data‑driven decisions and increases the efficiency of business operations. Location: This role can be held anywhere in EMEA time zones. Responsibilities Manage the entire Atlassian Cloud ecosystem at Canonical Design, document, and implement processes and automation in Jira Design, document, and implement integrations between Jira and the data warehouse Create analytical dashboards to enable stakeholders to make data‑driven decisions Create learning resources that scale Work with engineering, operations, and support teams at a global scale Take ownership of critical escalations and resolve them in a timely manner Qualifications Exceptional academic track record from high school and university Experience with Atlassian Jira and its ecosystem as an administrator Understanding of common Jira usage patterns for technical and non‑technical departments Experience as a software developer in Python Professional written and spoken English Excellent interpersonal skills, curiosity, flexibility, and accountability Ability to collaborate remotely with a diverse set of team members and stakeholders, remaining highly motivated, productive, and organized in a fully remote environment Ability to travel internationally twice a year, for company events up to two weeks long Nice‑to‑have skills Perspective on process architecture Experience with complex cross‑project automation What we offer Distributed work environment with twice‑yearly in‑person team sprints Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Program Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long‑haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. Our flagship product, Ubuntu, is one of the most important open‑source projects and the platform for AI, IoT and the cloud. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence—and that means being the best at what we do. Most colleagues at Canonical have worked from home since 2004. Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. J-18808-Ljbffr

Location: Pisa, Toscana, IT

Posted Date: 11/14/2025