Customer Service Executive

Customer Service Executive Location: Caerphilly (CF83) - Office based role Salary: £28,000–£32,000 DOE Benefits Hours: 7:30am–4:30pm (Mon–Thu), 7:30am–4:00pm (Fri) Are you a confident communicator who thrives on solving problems and delivering exceptional service? Do you enjoy working in a fast-paced environment where your attention to detail and proactive mindset make a real impact? If this sounds like you, a respected manufacturer and distributor is looking for a Customer Service Executive to join their growing team. This newly created role supports a clear division between customer service and sales, helping the business scale while maintaining its high standards. As Customer Service Executive , you’ll be a key part of the office team, ensuring customers receive timely, accurate, and friendly support. About the Company This well-established business designs and supplies high-quality products to the window industry, with a reputation for reliability, innovation, and exceptional customer care They’re proud of their people-first approach and commitment to continuous improvement. Key Responsibilities Accurately process all customer orders and maintain low level error rates Professionally handle calls, emails, and messages with a customer-first mindset Manage multiple inboxes and be the first point of contact for customers via telephone Acknowledge complaints and provide resolutions within a timely manner Identify opportunities for up-selling and cross-selling Provide performance updates to the Customer Services Director Liaise with internal departments to ensure seamless service delivery Requirements About You You’re someonRequirementse who: Proven experience in a customer service orientated role, within a B2B environment Communicates clearly and professionally, both verbally and in writing Has strong attention to detail and time management skills Is proactive, solutions-focused, and comfortable with change Understands CRM systems and order management tools (preferred) Has a sales-aware, customer-centric mindset Benefits What’s in it for you? Competitive Salary – £28,000–£32,000 (DOE) Work-Life Balance – Office hours: 7:30am–4:30pm (Mon–Thu), 7:30am–4:00pm (Fri) Extra Time Off – 28 days holiday (inclusive of bank holidays) Additional birthday leave Pension Scheme – Nest pension contributions Team Culture – Regular team activities and a supportive environment Growth Opportunity – Be part of a business on the rise, with room to make an impact

Location: Bedwas, Wales, GB

Posted Date: 11/13/2025