Billing Specialist

About Organization : Hexaware is a global technology and business process services company. Our 31,000 Hexawarians wake up every day with a singular purpose: to create smiles through great people and technology . With 54 offices in 28 countries, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build, transform, run, and optimize their technology and business processes. Learn more about Hexaware at https://www.hexaware.com The Billing Specialist – North America is responsible for managing billing operations across North America. Key duties include dispute resolution, account reconciliation, SOP enhancement, and collaboration with SAP consultants. The role demands strong analytical skills, fluency in English and Spanish, and proficiency in SAP and Excel. The specialist will lead billing projects, support process improvements, and ensure high-quality communication with internal stakeholders and external partners. Job Responsibilities: Serve as the subject matter expert for billing-related topics across North America Support billing operations, including dispute resolution, credit notes, and document amendments. Reconcile accounts receivable and remittances periodically. Conduct audits of the general ledger and financial documents. Collaborate with SAP consultants in India/China to resolve system issues. Maintain and enhance Standard Operating Procedures (SOPs). Lead and participate in billing process improvement and standardization initiatives. Own and drive billing-related projects. Train and onboard new team members. Build strong relationships with local organizations to improve billing quality. Communicate professionally with internal teams (Sales, Customer Service, Treasury) and external partners. Serve as backup for supervisor during leaves, including decision-making responsibilities. Must Have: Bachelor’s degree in finance or related field. Minimum 2 years of accounting experience. Fluent in English and Spanish. Desired: Advanced proficiency in MS Excel. Experience with SAP. Strong understanding of billing processes and dispute resolution. Experience with accounting or ERP software systems. Bilingual in Spanish and English.

Location: Monterrey, Nuevo León, MX

Posted Date: 9/11/2025