Resident Services Coordinator

About the Company Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a Resident Service Associate , for a new luxurious Build To Rent development in the City of Bristol. About the Role For this position, the BTR developer will ideally want someone with a professional background in either property, student accommodation, hospitality or customer service. You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service. Responsibilities Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home Dealing with Maintenance and aliasing with contractors Conducting customers viewings and tours Undertaking pre-let inspections and scheduled inspections of communal areas Logging receipt and collection of customer parcels Building security and resident administration in line with GDPR Arranging and hosting events for residents Logging and reporting all Health and Safety tasks Administrative duties predominantly revolving around reports producing system reports Qualifications Demonstrable experience of working in customer-facing role; hospitality/property/customer service background Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site Continually strives to improve knowledge, skills and abilities to produce the best results A flexible approach, dedication to working well in a team Positive attitude and ability to go above and beyond for residents with little supervision Proficient with common software eg Microsoft/Windows etc Excellent communication skills, including written and verbal English and numeracy Experience with events desirable Pay range and compensation package up to £28,000 depending on experience Please apply today!

Location: Bristol,, GB

Posted Date: 7/20/2025