Field Service Engineer

Job Title: Field Service Engineer Working Hours: 7am-5pm or 8am-6pm (leave at 7/8, home at 5/6) – Monday to Friday Salary: Up to c£40K (dependent on experience) overtime Location: West London and surrounding Summary and purpose: Our client is an established, growing business specialising in the sale, service and maintenance of commercial coffee machines and coffee consumables (this includes Schaerer, Conti, Victoria Arduino and Gaggia machines). We have an exciting opportunity for an experienced and passionate Field Service Engineer to carry out this high-level role. We are undergoing a period of significant growth, and the role will develop with the company during this period of rapid expansion – it is therefore important that the ideal candidate has strong ‘hands on’ technical and interpersonal skills. This position would suit someone who is keen to help and support a developing Service Department. Key responsibilities and accountabilities: Assess and repair machines as required Diagnose problems and repair machines to ensure an acceptable level of future breakdown and identify potential problem areas Maintain a full understanding of company products/machines Complete paperwork and logging of calls via the remote “real – time” system as required Ensure parts are ordered and fitted as necessary Ensure all in-warranty parts are processed/returned in a timely manner Deliver outstanding service to all Caffeine clients in keeping with our ethics, values and brand Look for ways of improving efficiency and reducing costs Answer customer enquiries in a polite and friendly manner Identify opportunities for further sales within Caffeine’s existing clients and pass on potential leads for new clients Work closely with the Service/Technical Manager to continually evolve and develop the business Bring to the attention of your line manager any issues or problems that may affect your work/working environment Health and safety policy and standards are adhered to Person Specification: Key Competencies Essential Desirable Experience Experience working in a field-based coffee engineer’s role Ideally experience of fixing a wide range of commercial coffee machines – including traditional espresso (Conti/Gaggia), coffee brewers, hot water boilers, bean to cup (Schaerer) machines and coffee grinders Knowledge A genuine passion and interest for coffee and coffee equipment Skills and ability Working well under pressure and in a fast-paced environment Excellent time management skills and the ability to prioritise and manage the needs of customers. Ability to perform regular boiler inspections and water filter changes A professional approach with good communication skills Excellent customer service skills Confident IT and computer skills A full UK driving license Proof of the right to work in the UK Attitude Energetic and Dynamic, a great communicator and a good sense of organisation. A team player who works with and supports colleagues

Location: W3, Acton,London, GB

Posted Date: 7/18/2025