Contract Administrator

Job Title: Contract Administrator Location: Princess Road Manchester M20 2UR( 2 days in the office 1 week, 3 days the following week) Contract Length: 6 months (with potential extension) Shift Pattern: Monday - Friday Payrate: £14.59p/h PAYE Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Contract Administrator on behalf of Siemens. The Contract Administrator will be responsible for processing Response, (SUS) Software Update Services and (SP) Solution Partner contracts. The Co-ordination team is the front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements. Responsibilities: ● Order Processing for all service contracts. ● Renewal and Service Credit Quotations for all CS Contracts. ● Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting. ● Manages all Response Contract documentation, and manages the filing system within the network. ● Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA. ● Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements. ● Generates monthly Service Credits statements inline with customer and engineer requirements. ● Updating of EQMS procedures. ● Supporting and training contract administrators and coordinators on contract activities. ● Creating a service ticket in the designated ticketing system. ● Ensuring the compliance with the relevant KPI targets. ● Escalate issues to the applicable Manager according to defined parameters. ● Ensures a high quality standard of the contract / rota / iBase / customer database entries. ● Providing support to other DI Businesses for contract activities. ● Monitor customer satisfaction requirements. Key Skills / Experience Required: ● Excellent interpersonal skills, in particular telephone skills, are essential. ● Excellent communication skills with the ability to communicate with managers and customers. ● Exceptional organisational skills with the ability to prioritise tasks. ● An understanding, appreciation and experience of providing high level customer service. ● An ability to be innovative and address problems with creative solutions. ● The ability to work within a team or on own initiative in a high pressure environment

Location: M20, Northenden, GB

Posted Date: 7/18/2025