Customer Operations and Logistics Representative

Role: Customer Operations and Logistics Representative Location: Fully Office-based in Lyon Company: Global Biotechnology Company Contract: Full-time (40 hours weekly) for an initial 3 months contract with possibility of extension! You will need to set yourself up as Freelancer for this role (Micro Entrepeuner or LTC Company- we can help with this) Start Date: ASAP. Notice periods cannot be longer than one month Purpose of Employment The Customer Operations and Logistics Representative is responsible for managing a portfolio of instruments as agreed with the client(s). This role involves planning, organizing, and coordinating required interventions for both contracted and non-contracted instruments, as well as ensuring proper invoicing for services outside of contractual agreements. The Customer Operations Representative works on-site at the customer’s location or remotely, while adhering to quality, safety standards, and deadlines to maintain optimal equipment performance and ensure customer satisfaction. Internal : Collaborates with Service Technicians/Engineers, QHSE site representatives, Regional Manager, and Service Provider Managers as needed. Works with off-site or customer-specific support teams. Cooperates with Sales and Purchasing departments. External : Requests quotes from service providers. Organizes and oversees interventions with service providers. Maintains direct communication with the customer. Key Activities In accordance with client requests, contractual commitments, and QHSE rules: Participate in gathering client needs during contract renewal cycles. Understand and process client service requests. Obtain supplier bids and place necessary orders. Plan preventive and/or corrective maintenance activities. Coordinate Instrument Validation Services. Facilitate and oversee external service provider visits on-site or remotely. Ensure proper invoicing for services outside contractual coverage. Document each intervention thoroughly to meet quality requirements and professional standards. Update the database and provide updates to customers as required by the contract. Supply necessary information for accurate invoicing (e.g., work order closures, OS quotes). Support the client daily by attending follow-up meetings and addressing inquiries via email or phone. Ensure compliance with existing QHSE rules and standards. Guarantee the delivery of services within quality, cost, and deadline objectives as per contractual conditions. Maintain accurate and organized administrative records of services and related documentation. Communicate regularly with the customer to provide updates on service progress. Guide and align customer requests as needed. Represent the company professionally on-site. Propose improvements to processes and operational procedures. Required Skills and Knowledge Experience in sales administration, customer service, procurement, or logistics. Experience using SAP. Administrative and commercial management experience. Proficiency in using ERP systems. Professional proficiency in English and French (written, spoken, and reading). Intermediate proficiency in MS Office Suite, with strong skills in Excel. Hands-on experience with ERP systems. Education level: Bac2 to Bac3 in administrative and commercial management or equivalent professional experience. Strong customer relationship management skills.

Location: Lyon, FR

Posted Date: 7/16/2025