Information Technology Help Desk Support

Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation? You Recruitment are working on behalf of a well-established and fast-growing company who are a major player in their industry. With over 200 users and a busy IT environment, they’re looking to bring on an IT Help Desk Support to provide essential 1st and 2nd line support across the business. This is a fantastic opportunity for someone with a passion for IT support and a strong desire to grow within a hands-on, supportive team. Location: This is an onsite role, Monday - Friday 8am-5pm near their site situated not far from Margate, Kent What does the role involve? Delivering 1st and 2nd line support to end users across desktop, network, and business systems Managing helpdesk tickets and ensuring timely resolution of issues Installing, maintaining, and upgrading IT hardware and software Setting up and removing user accounts in line with company policies Maintaining accurate asset and support documentation Participating in a weekend support rota (typically 1 in 4) What we’re looking for: Experience in an IT support role (ideally 1st/2nd line in a busy environment) Working knowledge of Windows OS and Microsoft Office Excellent communication skills with a strong customer service focus Ability to explain technical issues in simple terms Strong troubleshooting skills and a methodical approach to problem-solving A flexible, team-oriented mindset with a genuine interest in emerging technologies What’s on offer: On-site working in a collaborative and friendly team £competitive A varied role with excellent opportunities for learning and development Free on-site parking and additional company benefits If you’re looking for a role where your technical skills will be valued and your career supported, I’d love to hear from you.

Location: Margate, GB

Posted Date: 6/14/2025