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CRC Management Co LLC

Laundromat Assistant Manager (Retail Sales)

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Job Location

Worcester, MA, United States

Job Description

Job description

We are looking for a passionate Laundromat Assistant Manager to manage our state of the art laundromat!

The ASM directly reports to the Store Manager and is Co-responsible for the day-to-day operations and financial performance of their store.

The ASM responsibilities include but not limited to:

• Customer Service & Satisfaction: Reports to work on time and in a clean uniform; assist customers with use of laundry cards, machine selection and operation, retail purchases, wash and fold orders and with any other questions or concerns that arise; keeps supervisor informed of any customer service issues they may need to help with.

• Store Safety & Security: Follows all safe practices to prevent accidents and injuries to customers and employees; knows what to do in emergency situations such as fires, floods and severe weather; maintains a safe environment inside and outside of the store.

• Store Cleanliness & Upkeep: Ensure the highest level of cleanliness is maintained inside and outside of the stores; be aware when janitorial items are running low; continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required.

• Building & Equipment Maintenance: Utilizes the log books to report any building or equipment maintenance issues; immediately squelch of any unsafe situations that arise during a shift.

• Retail: Can accurately utilize the point of sale computer; has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items; ensures retail items are neatly stocked at all times.

• Wash & Fold: Provides a consistent, quality product to the customer; Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; assist in any customer complaints or claims.

JOB REQUIREMENTS:
• Must be willing to submit to drug and alcohol screenings when requested
• Must be able to stand for up to 8+ hours at a time for a shift
• Must be able to lift 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Ability to resolve customer issues/complaints in a fashionable and timely manner
• Ability to train all store associates in their assigned tasks
• Ability to work a flexible schedule

Our managers make up a large part of our direct customer facing service providers, this would include assisting customers with everyday needs in a laundromat setting, completing customer wash, dry & fold drop off orders as well as keeping the store clean and presentable.





PI152723094



Location: Worcester, Massachusetts, US

Posted Date: 11/19/2021
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CRC Management Co LLC

Posted

November 19, 2021
UID: 152723094

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