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National Ski Patrol company profile

Seasonal Member Services Specialist

Job Location

Lakewood, CO, United States

Job Description

The National Ski Patrol office, a non-profit located in Lakewood, is looking to hire a full-time seasonal Member Services Specialist to join our team. The Member Services Specialist serves as the first-level contact with members of the National Ski Patrol to ensure that their questions and inquiries are answered in a timely, accurate and professional manner.

Essential Functions:

Answer incoming calls from members and assist in answering questions such as information on the member profile, updating demographic info, resetting passwords and providing overall support
Respond to incoming emails from members and assist in answering questions and inquiries
Assist members with general website navigation
Resend electronic membership cards and OEC cards to members
Process mailings, make copies and scan documents
Respond to requests for online store orders and process payments
Assist members with general due status questions and process payments
Special projects as assigned to support other departments


Schedule:
This is a 6 month seasonal position that will report to the National Ski Patrol office, Monday-Friday, 8:00 – 4:30 September - February.

Hourly compensation based on experience

Job Requirements

Skills and Abilities:

Proven customer support experience
Demonstrate excellent communication skills, both written and verbal
Comfortable with computers and learning new systems
Maintain professionalism and courtesy in all member interactions
Ability to adapt and respond in stressful situations
Team-oriented, reliable and a positive attitude

How To Apply

Interested candidates can send their resume and letter of interest to memberservices@nsp.org to the attention of Carrie Bulman.
In the subject line, please include your name and "MS Specialist - Seasonal Position".
View More National Ski Patrol Jobs

Contact Information

Contact Member Services Manager
National Ski Patrol
133 South Van Gordon Street
Suite 100
Lakewood, CO, United States 80228
Phone 303-988-1111
Email cbulman@nsp.org
Website www.nsp.org

Posted

August 23, 2020

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